Terms & Conditions

Customer service policy

Lodge Lodge commits to provide good customer service. We try to ensure all descriptions and photos on our website are accurate unless otherwise noted.

Payments

All transactions are processed in AUD.

Credit card payments are processed securely through third party payment processors (Stripe, Apple Pay and Google Pay) and are subject to the terms and conditions of the respective processor. Upon completion of your payment we will email you a receipt. We are not able to access your credit card details. Your booking is not confirmed until your payment has cleared.

All prices are in AUD.

Rates are subject to change.

Minimum stay

Bookings can only be made in 28-day blocks. You are welcome to leave and return at any point during your stay, but the minimum bookable duration is one month (28 days).

Security

When purchasing from Lodge Lodge your financial details are passed through a secure server using 128-bit SSL encryption technology. If you have further questions regarding security, please contact us.

Website terms of use

Use of any of the websites hosted on the following domains (Lodge Lodge) signifies your agreement to the terms: www.lodgelodge.com.au

Disclaimer

We try to keep all information on our website up-to-date. Rates, amenities, facilities and other information are subject to change and for information purposes only. Lodge Lodge assumes no responsibility for errors or omissions on the aforementioned website. Please verify all information via email or telephone.

Links to third-party websites

Our website may contain hyperlinks to websites operated by parties other than those within Lodge Lodge. Lodge Lodge does not control such websites and is not responsible for their content. Inclusion of hyperlinks to such websites does not imply any endorsement of their material or any association with their operators.

Limitation of liability

Neither Lodge Lodge nor any of its directors, employees or other representatives, or the developer, internet service provider or carrier of the website, are liable for damages arising out of or in connection to the use of Lodge Lodge’s website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Cancellations and date changes

We ask that you consider your choice before completing a booking, as we do not provide refunds if you change your mind or make a wrong decision.

You are entitled to a change of date request if you cannot stay on the dates you have booked for unforeseen reasons—and only where existing bookings do not conflict with yours.

Please contact us if you need to change your booking date/s.